We will do everything we can to ensure your flight departs on time and we understand the inconvenience disruptions can cause. If your flight(s) are delayed 3 hours and you do not wish to travel you can cancel the unused flight (s) and receive a refund of the flight(s) costs. If your flight is delayed but NOT cancelled between 2 to 3 hours you can ask a member of staff for drinks and more than 3 hours food will be provided.
You can download a PDF copy of your rights as they apply to flights departing operating with Europe: EU261/2004.
Click to download the EU Complaint Form
For more information please check ec.europa.eu/passenger-rights and telephone number +800 67 89 10 11