We do everything we can to ensure your flight departs on time and we understand the inconvenience disruptions can cause. If your flight is cancelled or delayed more than 3 hours and you do not wish to travel you can cancel the unused flight (s) and receive a refund of the flight costs. Alternatively, if you have time on your hands and the flight is not cancelled you can ask a member of staff for some free refreshments.
You can download a PDF copy of your rights as they apply to flights departing operating with Europe: EU261/2004. (
For more information please check ec.europa.eu/passenger-rights and telephone number +800 67 89 10 11
Your claim will be processed within 7 days and any refunded amount will be paid to the original form of payment.