Refund and exchanges

We will do everything we can to ensure your flight departs on time and we understand the inconvenience disruptions can cause. If your flight(s) are delayed 3 hours and you do not wish to travel you can cancel the unused flight (s) and receive a refund of the flight(s) costs. If your flight is delayed but NOT cancelled between 2 to 3 hours you can ask a member of staff for drinks and more than 3 hours food will be provided.

You can download a PDF copy of your rights as they apply to flights departing operating with Europe: EU261/2004.

eu_complaint_form_en_0.pdf

For more information please check ec.europa.eu/passenger-rights and telephone number +800 67 89 10 11

If you are entitled to a refund under EU261/2004 please email: support@Cobalt.aero and note your booking reference, flight number, Date of disruption and the passenger names.

Your claim will be processed within 30 working days and any refunded amount will be paid to the original form of payment.