Refund and exchanges

We will do everything we can to ensure your flight departs on time and we understand the inconvenience disruptions can cause. If your flight(s) are delayed 3 hours and you do not wish to travel you can cancel the unused flight (s) and receive a refund of the flight(s) costs. If your flight is delayed but NOT cancelled between 2 to 3 hours you can ask a member of staff for drinks and more than 3 hours food will be provided.

You can download a PDF copy of your rights as they apply to flights departing operating with Europe: EU261/2004.


For more information please check and telephone number +800 67 89 10 11

If you are entitled to a refund under EU261/2004 please email: and note your booking reference, flight number, Date of disruption and the passenger names.

Your claim will be processed within 7 days and any refunded amount will be paid to the original form of payment.