This policy explains how Cobalt use customer information and how we protect your privacy.
Personal information is gathered for operational and business purposes and for other actors whom may require it such as our agents and governmental bodies. Cobalt collects personal data from you when you make a booking through cobalt.aero. We also collect data about you through our marketing initiatives and direct communications. The data we collect may include your name, address, date of birth, email address, passport details, credit card details and telephone number. We employ cookies on our website. These are pieces of text that our server places on your device when you visit our website. They allow us to provide a better personalised experience for you on the website. By using our products and services or by using our online services, you are consenting to the collection and use of your personal information in the manner outlined (see section 3.Cookies).
We require certain information to allow us to process your flight booking. Cobalt collects the details provided by you, together with information we learn about you from your use of our service and your visits to our web site and other sites accessible from them. We also collect information about the transactions you undertake including details of payment cards used. We may collect additional information in connection with your participation in any promotions or competitions offered by us and information you provide when giving us feedback.
The data we collect may be used for the following purposes:
- Making reservations and issuing a ticket
- Providing you with transport and any other related services or facilities Accounting, billing and auditing
- The verification and screening of credit cards or other payment cards;
- Immigration and customs control, Safety, security, health, administrative, legal purposes and Statistical analysis
- Marketing analysis , System testing, maintenance and development , Customer relations, Direct marketing and market research communications
We will use your information to provide and personalise our service. We may also use your contact details to communicate with you. We may use your information to send you offers and news about Cobalt products and services or those of other carefully selected companies which we think may be of interest to you. We may contact you by post, email, telephone (including SMS) or fax for these purposes. Your confirmation e-mails (which may include details of flight bookings or other services booked through our websites) may include marketing material which we may feel will be of interest to you from other third parties. Your data may be used for the following purposes: accounting, billing and audit, credit or other payment card verification and screening, immigration and customs control, safety, security, health, administrative and legal purposes, statistical and marketing analysis, systems testing, maintenance and development, customer surveys, customer relations and to help us in any future dealings with you, for example by identifying your requirements and preferences.
The information that you provide to us will be held in our systems, which are located on our premises or those of an appointed third party. We may also allow access to your information by other third parties who act for us for the purposes set out in this policy or for other purposes approved by you.
Cookies are small pieces of information that are stored by your browser on your computer's hard drive. They enable Cobalt to provide features such as remembering aspects of your last flight search to make subsequent searches faster. Cookies can be deleted from your hard drive if you wish. Most web browsers automatically accept cookies, but you can change your browser settings to prevent that. Our cookies do not contain any personally identifying information. Cookies are also used in email messages you have agreed to receive and at our website to help us measure the effectiveness of our advertising and how visitors use our site. If you do not want to help us learn how to improve our offers and marketing strategy, you can “opt-out” of this email cookie. If you click on a link in the e-mail, we may set a cookie on your browser. If you visit cobalt.aero as a result of clicking on a link, we are able to understand how you interact with the pages of our website through the combination of the cookie and pixels set on the pages of our website. This enables us to understand what interested you in our emails and what did not, and what interests you about our website and what does not. We can then try to send you more interesting information in the future. Please note that this information is for our use only – we do not disclose or share this information with any third parties. If you do not wish this to happen, you can change the cookie settings in your browser.
In order to understand how our customers, interact with the emails and the content that we send, we use pixels in the email in order to understand who has opened the message. In order to provide our content in the most interesting way, we may also use pixels to learn whether you can receive emails in text or html form.
Your information may be passed to and used by Cobalt Air Company Limited. Cobalt may also pass your information on to government authorities or enforcement bodies e.g. for compliance with Advanced Passenger Information requirements.