The safety and comfort of all our passengers is at the absolute heart of everything we do here at Cobalt. We work hard to ensure that all our passengers have a safe, comfortable and enjoyable flight.
One of the ways we do this is by continuously monitoring best practice from across the global airline industry and benchmarking our own processes against those high standards.
For passengers who have allergies or hypersensitivities (including nuts, nut derived products and food items prepared using nuts or nut derived products), we comply fully with the recommendations set out by the global airline industry body, IATA (the International Air Transport Association).
We would ask all our passengers to note that:
1. We cannot ensure that all our food on-board is free of all food allergens. Our menus are varied, and limitations on food labelling standards make it impossible for us to guarantee that all items we sell are free of potential allergens. Passengers are of course free to bring their own food aboard our flights.
2. The aircraft cabin is a public space, and as such we cannot guarantee that our passengers do not bring allergens aboard your flight, consume them on board, even if we make a make a public announcement. Passengers may also carry allergens on clothing, or unwittingly open items which may have been prepared using allergenic ingredients. Because of this, announcements asking our passengers not to consume certain items of food cannot be considered an effective mitigation of allergy risk.
3. Please be advised that we do not carry epinephrine (adrenalin) auto-injectors (such as EpiPen®, Anapen® or Twinject®) aboard our aircraft. Persons with nut or other hypersensitivity should carry their own medication and support equipment as recommended by their treating physician
4. The sensitivity to various allergens can vary widely from individual to individual. Clearly, we cannot know the level of sensitivity of an individual passenger, so we would ask all our passengers with food allergies or intolerances to consult the document below and to seek the advice of their medical professionals.
Learn More: IATA policy for Allergen Sensitive Passengers